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Returns & Refund policy

Returns

You have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from MadamYoga.com. Your package must not be post marked any later than 14 days from the delivery confirmation.
Email us at tribe@MadamYoga.com to receive your “Return Merchandise Authorization Number” (RMA). Any returns sent without an RMA number will be Rejected.

It is your responsibility to return the item(s) to MadamYoga. MadamYoga shall send your exchanged item(s) back at no charge, one-time (the USA only). Subsequent exchanges are the responsibility of the customer.

MadamYoga will send you your exchanged item(s) upon receiving your package within 72 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.

We do not accept returns or exchanges if:

  1. The item(s) have been worn or washed
  2. The item(s) have been altered
  3. The item(s) purchased with a coupon or discount code
  4. The item(s) do not have the original tags on them
  5. The item(s) were a Final Sale item

Please follow these instructions when completing a return or exchange:

  1. Pack the unworn and unwashed items with email confirmation or original receipt – we cannot exchange or refund without
  2. Please write in detail about item(s) you want to be exchanged.
  3. We will confirm the mailing address depending on your location

Refunds

Upon receiving your return, MadamYoga’s team will processes your return within 72 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered item(s) or for item(s) that are Final Sale. Refunds will be issued to the original credit card used for the purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error.

We always encourage our customers to contact us if you have any questions. Feel free to reach us any time at tribe@MadamYoga.com

 

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